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SINGAPORE: Some Singtel mobile customers experienced an outage on Tuesday (Nov 18), with the first reports recorded from about 3pm.<\/p>\n
The number of reports rose to more than 1,700 at its peak around 4.50pm, according to Downdetector, which tracks outages by collating status reports from several sources including users.<\/p>\n
“We are aware that some customers experienced momentary intermittent mobile connectivity,” said Singtel in response to CNA’s queries on Tuesday.<\/span><\/p>\n “Customers are advised to power their devices off and on to resume connectivity. We apologise for the inconvenience caused.”<\/span><\/p>\n Users shared their frustration on various social media platforms, with many saying that they had difficulties making calls and using their mobile data.<\/p>\n A Reddit user posted that his mobile data had stopped working and that he had to use wifi at a Starbucks outlet to check if Singtel was facing an outage.<\/p>\n Another person said on Facebook that he was unable to make calls on his phone, but that cellular data was working fine.<\/span><\/p>\n “The network is completely down and no calls are going through,” said a customer on X.<\/span><\/p>\n Singtel said in a Facebook post just after 7pm that its engineers were actively working to restore service, adding that connectivity was returning progressively.<\/span><\/p>\n As of 7.50pm, the number of reports on Downdetector was down to 97.<\/span><\/p>\n Last year, an hours-long Singtel landline outage disrupted calls to emergency services, healthcare institutions, banks and businesses. The cause was a “technical issue” of a network component<\/span> and a backup system did not kick in as intended.<\/p>\n