A woman who visited a cobbler shop to fix her shoes was shocked when she was quoted $152 for glueing the soles of two pairs.<\/p>\n
Stomper Isabelle <\/b><\/span>told Stomp that she visited Sleek Services Enterprises in Bedok on Nov 1 in hopes of repairing her Prada and Valentino heels.<\/p>\n “The staff recommended replacing the soles at $199 per pair,” she recounted.<\/p>\n “I declined and asked for glueing instead but they didn’t state the price for that upfront.”<\/p>\n Isabelle said she paid $26 upfront using her CDC vouchers but was shocked when she was told the remaining balance was $126.<\/p>\n “Shocked but wanting the work done, I paid via PayLah!” she said. “After I received a receipt that said ‘no refund’, I left the shop.<\/p>\n “I went back to cancel and ask for a refund, but the owner refused, raised his voice, and would not return my payment.”<\/p>\n The Stomper said she found the total charge of $152 for glueing two pairs of shoes excessive, particularly since the cost was not communicated beforehand.<\/p>\n “I’ve made a police report and was advised to lodge a complaint with the Consumers Association of Singapore (Case),” she added.<\/p>\n “Several online reviews allege that the shop overcharges customers and targets elderly people who may be less likely to question inflated prices.”<\/p>\n She also shared some of the reviews she came across made by customer who also felt they had been overcharged.<\/p>\n Isabelle said she eventually retrieved her shoes as she did not want to proceed with the repairs.<\/p>\n “I believe public reporting could warn other consumers and prompt further investigation by consumer protection authorities,” she said.<\/p>\n In response to a Stomp query, Mr Melvin Yong, president of Case said: “From Jan 1 to Nov 10, Case received two complaints against Sleek Services Enterprises.<\/p>\n “The complaints pertained to the pricing of repair services for damaged shoes and luggage wheels. CASE is assisting the affected consumers.”<\/p>\n “Consumers who require assistance can contact Case at 6277 5100 or visit www.case.org.sg<\/a><\/span>.”<\/p>\n![\"\"](\"https:\/\/cassette.sphdigital.com.sg\/image\/stomp\/c2c48782c238947b115ec4f91f57d442672ff8d91f78a54a5b59e3aa82a1d743\/embed_14.jpg?w=360&f=webp)
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