\n<\/p>\n
A tad taciturn while recounting her job scope earlier in the day, she lit up when talking to customers. And the feeling was clearly mutual.\u00a0<\/span><\/p>\n It’s no surprise that she also has long-timers, who’ve journeyed with her since the start, return to the store with their children.\u00a0<\/span><\/p>\n \u201cThey don\u2019t (always) buy things but they will also come and say hello to me and ask what\u2019s on offer. Sometimes their children don\u2019t have a membership number, so they will use their mother\u2019s number (and tell me), \u2018My mother shops here a lot,\u2019\u201d she shared.<\/span><\/p>\n \u201cI feel happy. They can recognise me after so long; they still remember me.\u201d\u00a0\u00a0<\/span><\/p>\n Having cut my teeth in part-time retail work as a student, I know it takes a certain personality and stamina to find genuine enjoyment in serving customers.\u00a0<\/span><\/p>\n It’s a particular passion for hospitality that extends beyond fulfilling a person\u2019s request, but anticipating their needs.<\/span><\/p>\n For this reason, Pak has a \u201ctrick\u201d to memorising, say, which aisle a particular brand of yarn sits or which bedding is most suitable for a customer\u2019s needs.\u00a0<\/span><\/p>\n \u201cMy trick is, when I\u2019m free, I will walk around (the store),\u201d she said plainly.\u00a0<\/span><\/p>\n \u201cThen I can assist the customers by helping them (with their queries) next time, even if I cannot walk (away from the) counter. Like I can tell you (that you can find) yarn if you walk this way down, it\u2019s on your left, the last four lanes.\u201d<\/span><\/p>\n<\/div>\nDEDICATION TO PERSONALISED, HUMAN TOUCH<\/span><\/h2>\n